Customer Care
At Luxisful Cosmetics, we believe customer care doesn’t stop once you place an order—it’s just the beginning. Our team is committed to ensuring that every step of your journey with us is seamless, supportive, and stress-free.
Whether you have questions about products, need help with an order, or want personalized recommendations, we’re always here for you.
How We Can Help You
✔ Product Guidance
Not sure which product is right for your needs? Our experts are here to help you choose with confidence.
✔ Order Support
Track, change, or manage your order with ease. If something doesn’t go as planned, we’ll make it right.
✔ Returns & Exchanges
Shop with peace of mind. We offer a smooth return and exchange process to ensure your satisfaction.
✔ Skincare Advice
Have questions about your skin concerns? Our specialists are happy to guide you with tailored recommendations.
Contact Us
We’re just a message away. Choose the way that works best for you:
📧 Email: support@luxisful.com
📞 Phone: +1(608)957-2445
💬 Live Chat: Monday to Friday from 9am-6pm
Frequently Asked Questions
Before reaching out, you may find quick answers here:
Shipping
Orders are typically processed within 1 business day. Standard shipping usually takes 3–7 business days, depending on your location.
We apologize, but we only offer domestic shipping.
Once your order ships, you’ll receive an email with a tracking number and a link to track your package in real time.
If your package is delayed or missing, please don't hesitate to contact us at support@luxisful.com so we can assist you in resolving the issue.
Refund
We want you to love your purchase! If you’re not satisfied, you may request a refund within 30 days of receiving your order, provided the item is unused and in its original condition.
Please email us at support@luxisful.com with your order number and reason for the return. Once approved, we’ll provide instructions on how to return the product.
Refunds are issued to your original payment method within 5–10 business days after we receive and inspect your return.
Shipping fees are non-refundable. Only the cost of the product will be refunded.
Exchange
Unfortunately, we do not currently accept exchanges.
We’re so sorry about that! Please contact us at support@luxisful.com with your order number and photos of the issue. We’ll replace it right away at no extra cost to you.
Our Promise to You
We don’t just provide products—we provide care. Every interaction with our team is guided by:
- Transparency – Honest answers, clear policies.
- Empathy – We listen first, solve second.
- Excellence – Quick responses and reliable support.
Because at the end of the day, your trust means everything to us.
Still need help? Contact Customer Care and let us take care of the rest.
